Privacy Policy

Stealing Timber LLC, doing business as Exo-Pro (“Exo-Pro,” “we,” “us,” or “our”), values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, request a quote, contact us, or use our services.

1. Personal Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

• Name
• Email address
• Phone number
• Property address
• Photos or information you voluntarily submit for estimates or service requests
• Communications with us (calls, emails, text messages, form submissions)

Information Collected Automatically

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and similar tracking technologies

Payment Information

• Payment details required to process transactions. Payments are processed through third-party payment providers; we do not store full credit card numbers.

2. How We Use Personal Information

We use personal information to:

• Provide quotes, schedule services, and perform contracted work
• Communicate with you regarding estimates, appointments, and services
• Respond to inquiries and customer support requests
• Process payments and send invoices or receipts
• Improve our website, marketing, and service offerings
• Comply with legal obligations and protect against fraud or misuse

3. Text Messages (SMS) and Phone Communications

If you provide your phone number, you may receive calls or text messages related to:

• Quotes and estimates
• Scheduling and appointment reminders
• Service updates and confirmations

SMS Consent: SMS consent is not shared with third parties or affiliates. Your consent to receive text messages from Exo-Pro is used solely for communication related to our services.

Message frequency may vary. Standard message and data rates may apply. You may opt out of SMS messages at any time by replying STOP.

4. How We Share Personal Information

We do not sell your personal information.

We may share personal information only with:

• Service providers that help operate our business (website hosting, scheduling tools, CRM systems, payment processors, analytics providers)
• Legal or regulatory authorities when required by law or to protect our rights
• Business successors in the event of a merger, sale, or transfer of business assets

All service providers are permitted to use personal information only to perform services on our behalf.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality
• Analyze website traffic and performance
• Improve user experience

You can control cookie preferences through your browser settings.

6. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Opt out of certain communications

To exercise these rights, please contact us using the information below.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Exo-Pro (Stealing Timber LLC)
Email: exoprosolutions@gmail.com
Phone: 386.888.0947
Website: https://www.exoprosolutions.com/privacy-policy